Receiving/Inbound Freight

Unplanned / Late Deliveries

• Shipments may be refused, and the driver instructed to contact dispatch to set an appointment for a future date/time. A driver may be given an appointment for later that day if available.
• Drivers may be given an option to wait as a work-in unload between other appointments if workload and time permit. These instances are case-by-case and will not guarantee any estimated wait time. The Warehouse will not be liable for detention time charges.
• Appointment times will be held for 20 minutes maximum, thereafter the appointment is considered forfeit unless prior arrangements have been secured.

Accurate Information Required

• Documentation with incorrect information will delay the delivery and receiving process as well as timely payment. Provide legible documentation with accurate details including company information, item name and description, contact names, etc.
• Shipments without accurate and current supporting documentation may be refused.

Check-In Procedure

The driver must check in with our receiving team prior to their appointment time and prior to backing into a door. A receiving associate will direct the driver to the appropriate door.

When checking in, the driver must sign in and provide:

• Carrier/vendor name
• The referenced PO # and PRO # used in setting the appointment
• Delivery receipt/BOL with total number of pallets, BOL #, and total weight
• Packing slip listing all contents

Vehicle & Safety Requirements

• Once backed into a door, the vehicle must be shut off. If applicable, wheels must be chocked prior to unloading.
• Trailer seals must be removed by or in the presence of a receiving department employee.
• Trailer/Container condition must be deemed safe upon inspection prior to unloading. Structural damage such as holes/leaks, damaged walls, or floorboards unable to withstand forklift weight may result in refusal.

Driver Policies

• For safety and security, drivers are required to wait in the designated waiting area.
• Drivers are not allowed on our dock or beyond the check-in and waiting area unless escorted by an employee.

Pallet Requirements

• Wood pallets must be a standard 48" x 40" GMA pallet, non-reversible, 4-way entry, unless otherwise authorized by PTI's Warehouse Management.
• The maximum pallet height is 48 inches including the pallet (42" of product).
• All pallets must be properly wrapped with stretch film to secure the contents.
• Pallets are stacked in the warehouse. Each unit load must be of sound stacking construction to withstand the stacking that will be necessary without damage.

Packaging & Labeling Standards

• All cases and each pallet received shall be marked/labeled in a clear and distinguishable manner identifying the following:
  • Vendor information
  • PTI designated item # and/or description
  • Case quantity and/or # of pallets
  • BOL # reference
• Customer specific items shall be marked with the referenced customer PO# where the shipment is intended to be forwarded.

Shortages, Overages & Damage

• Any shortages or damage noticed at the time of delivery will be marked on the BOL or delivery receipt and countersigned by the driver.
• Any overages/overshipments will be documented and the supplier notified. Disposition of overages will be coordinated with the supplier and may subject to vendor return.
• PTI will not be responsible for the cost of any inventory beyond that which is specified in the PO.