Frequently Asked Questions
Showing all frequently asked questions. Use the tabs above to filter by topic.
❄️
How many ice packs do I need for my shipment?
Read Answer →⏱️
How long does a cold pack stay frozen?
Read Answer →⚠️
My dog or child ingested an ice pack — will they be ok?
Read Answer →♻️
How do I dispose of cold packs responsibly?
Read Answer →🏷️
Can you private label?
Read Answer →🧊
Are Polar Tech cold packs considered phase change materials (PCMs)?
Read Answer →⚙️
Can Polar Tech manufacture custom cold pack mixtures?
Read Answer →🔍
What is a phase change material (PCM) in the context of cold packs?
Read Answer →📊
What is the difference between standard water-based cold packs and specialized phase change materials?
Read Answer →🌡️
What temperatures are standard water-based cold packs best suited for?
Read Answer →🚚
How do I ship my product? I need general guidelines.
Read Answer →📦
Do you offer drop shipping and is there a fee?
Read Answer →💰
How much do I have to buy to get free freight?
Read Answer →🧊
What is dry ice?
Read Answer →🔬
How is dry ice made?
Read Answer →🗄️
How do I store dry ice?
Read Answer →⚠️
Is dry ice safe to handle?
Read Answer →📊
How much dry ice do I need for shipping?
Read Answer →📦
How do I package with dry ice?
Read Answer →📊
What is your MOQ?
Read Answer →🏪
Do you sell through distributors?
Read Answer →📅
What is your lead time?
Read Answer →🎁
Can I get product samples?
Read Answer →🛡️
Is EPS safe in landfills?
Read Answer →🏗️
Are landfills designed to break down materials?
Read Answer →📦
Does EPS take up a lot of space in landfills?
Read Answer →🌱
Can EPS be reused for gardening?
Read Answer →💧
Does EPS leach chemicals into soil or groundwater?
Read Answer →Product Questions
❄️
How many ice packs do I need for my shipment?
Read Answer →⏱️
How long does a cold pack stay frozen?
Read Answer →⚠️
My dog or child ingested an ice pack — will they be ok?
Read Answer →♻️
How do I dispose of cold packs responsibly?
Read Answer →🏷️
Can you private label?
Read Answer →🧊
Are Polar Tech cold packs considered phase change materials (PCMs)?
Read Answer →⚙️
Can Polar Tech manufacture custom cold pack mixtures?
Read Answer →🔍
What is a phase change material (PCM) in the context of cold packs?
Read Answer →📊
What is the difference between standard water-based cold packs and specialized phase change materials?
Read Answer →🌡️
What temperatures are standard water-based cold packs best suited for?
Read Answer →Shipping Questions
Dry Ice Questions
Learn about dry ice handling, storage, safety, and shipping guidelines. For complete details, visit our Dry Ice Resource Page.
Order & Account Questions
Sustainability & EPS Landfill Performance
Get clear, factual answers about how EPS behaves in modern engineered landfills and how it can be safely reused at home.
📚 Popular Topics
💬 Need Help?
Can’t find what you’re looking for? Our team is here to help with any questions.