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How many ice packs do I need for my shipment?

← Back to all FAQsShipping · Refrigerant SelectionOvernight: use ~1/2 the weight of your product in ice packs.Two-day: use ~2× the weight of your product in ice packs.Always test with your actual payload, insulation, and route.Still have questions?Browse...

My dog or child ingested an ice pack — will they be ok?

← Back to all FAQsProducts · Product SafetyPlease keep cold packs out of reach of children and pets.If a cold pack is accidentally ingested, our formulations are non-toxic and safe to handle. The contents are approximately 99% water and 1% food-grade...

How do I ship my product? I need general guidelines.

← Back to all FAQsShipping · Shipping GuidelinesMeasure (L × W × H) and weigh your product.Calculate minimum refrigerant weight: Overnight: product weight × 1/2 (e.g., 5 lb product → 2.5 lb refrigerant).2+ day: product weight × 2 (e.g., 5 lb product → 10...